Privacy Policy


Service provider privacy and cookie policy

  1. This clause provides details about our Privacy and Cookie Policy, which Policy forms part of these Terms. The Service Provider takes your privacy seriously and is committed to protecting your personal information and also giving you a safe online experience. We use the personal information that we collect from you in accordance with this Privacy and Cookie Policy. 
  2. Personal information, includes personally identifiable information such as your name, email address, contact details including physical address and may be collected by the Service Provider. By personal information we don’t mean general, statistical, aggregated or anonymised information which is not necessarily unique to you.
  3. Your use of our services signifies your consent to us collecting and using your personal information as specified below.
  4. How we collect information about you

YourTrainer will only ask you to provide information that is relevant to the service or product that you have requested or to enable us to respond to your enquiry. We may collect personal information from you in various ways including enquiry for and/or the use of our products and services. This may include through promotions, competitions, surveys, applications, complaints, website visits, your authorised third parties and through our representatives or otherwise with your consent.  YourTrainer may collect information about our website users collectively, anonymously and which is only used in aggregate for purposes of improving our website for the benefit of its users and as such no identifying information is collected. Should YourTrainer website make use of cookies this will be for advertising information purposes and the information collected on our behalf by third parties is anonymous and does not personally identify you.  Your web browser can be changed to reject cookies and the website will still be fully operational.

  1. How we use your information

YourTrainer may use the personal information collected from you for a number of purposes connected with our business including providing products and services you have requested, responding to your requests or enquiries and other customer care related activities, by consent, evaluating, developing and enhancing our websites and our services, technical support of our websites and computer systems, direct marketing purposes and product promotions and offers, market research contact which you will be able to opt out of, customer notifications including appointments and examinations, for legal or regulatory reasons or requirements and general business purposes and administration. The information collected will be essential for these purposes. Your personal information will not be shared, sold, rented or disclosed to any third party without your permission, other than as required by law, or as set out in this Privacy Policy.

  1. How long do we keep your information for?

The time periods for which we keep your information may vary according to the use or purpose attached to the information. Unless there is a specific legal requirement requiring us to keep your information, however, we will not keep it for longer than necessary for the purpose for which the information was collected or for which it is to be processed. We will make every effort to secure your information from unauthorised access, use or disclosure. 

  • Disclosing your information to third parties We provide your information to a personal trainer to set up a consultation / start training. Your personal information will not be shared, sold, rented or disclosed to any third party without your permission, other than as required by law, or as set out in this Privacy Policy.
  • When and where do we use cookies?

To enrich and perfect your online experience, YourTrainer uses “Cookies”, similar technologies and services provided by others to display personalized content, appropriate advertising and store your preferences on your computer. A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. YourTrainer uses cookies to help identify and track visitors, their usage of, and their website access preferences.

  • How can you refuse or opt out of cookies? YourTrainer visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using By continuing to navigate our website without changing your cookie settings, you hereby acknowledge and agree to YourTrainer use of cookies.
  • How can you manage your privacy preferences? 

You have the right to access and review your personal information held by us and to request that we update, correct or delete your personal information, at any time. Please contact our privacy officer on should you wish to exercise your rights in relation to your personal information.